This Refund Policy explains how refund and cancellation requests are handled for services, subscriptions, and restaurant order workflows managed through Bloom RIMS.

Restaurant orders

Refunds for customer food orders depend on the restaurant policy, order status, payment status, cancellation reason, and whether the order has already been prepared, dispatched, delivered, or consumed.

Platform services

Fees paid for setup, onboarding, customization, subscription, or platform usage may be non-refundable once work has started, access has been activated, or the billing period has begun, unless otherwise agreed in writing.

Eligible refund cases

A refund may be reviewed when duplicate payment is confirmed, payment is captured but the order or service is not delivered, a technical issue prevents service delivery, or the restaurant or platform team approves the request.

Non-refundable cases

Refunds may not be available for completed orders, change of mind, incorrect customer details, delays caused by customer unavailability, completed setup work, consumed subscription periods, or services already delivered.

Refund timeline

Approved refunds are usually initiated within a reasonable business timeline. The final credit date depends on the payment gateway, bank, wallet, or card issuer involved.

How to request a refund

Contact support with your order number, payment reference, restaurant name, contact details, and reason for the refund request. We may ask for additional information to verify the claim.